Phone Systems

Ratel offers everything you need in a phone system

Our service goes beyond system installation.

Ratel will analyze your bills, identify the best phone system and carrier plan, customize your phone features, and provide training of the system and technical support whenever needed.

Full-service phone systems to keep you connected at the best price

From VoIP systems to cloud-based solutions, Ratel delivers the most up-to-date phone systems and executes the installation, programming and needed training while also servicing most existing brands.

VoIP Phone Systems

Voice over IP (VoIP) is a digital phone system that leverages Internet-based communications. VoIP converges voice, data and networking. VoIP provide enhanced Computer Telephone Integration. With VoIP phone systems, employees can make and receive calls remotely over the Internet, giving them virtual office connectivity. VoIP merges phone communications with email, fax, web conferencing and video.

Multi-Line Phone Systems

Like many businesses, perhaps you started with a phone line or two, caller ID, call waiting and voicemail to answer your line when it is busy. Your needs have grown and you need increased capabilities. Multi-line telephone systems contain the standard features you need to do well in today’s business climate, and typically add DID, night attendant, call transfer, call forwarding and the ability to add additional phone lines when you need them. There are three main types of multi-line phone systems: PBX business phone systems, Key business phone systems and KSU-less business phone systems.

man at desk with phone system

PBX Phone Systems

A PBX (Private Branch Exchange) phone system provides dial tone to multiple phones in your office using fewer telephone lines. This “one-to-many” model – as opposed to having an individual service line, “one-to-one,” for each phone – works on the assumption that in any office, only a percentage of phones are used at any one time. Everyone shares service lines and there are fewer service lines than phone handsets. A PBX system requires fewer phone service lines (channels, bandwidth) and that saves you money. The PBX system manages the whole process.

Partner Spotlight

Panasonic Business Phone Systems and Cloud-Based Services

Panasonic offers a variety of business telephone systems that provide advanced, all-in-one solutions to help streamline your business communication needs. You will enjoy superb voice quality and a range of friendly features including Bluetooth-enabled wireless headset support, large alphanumeric keys, “easy navigation programmable keys” and double tilt LCD displays. Panasonic telephone systems are designed to be modular and expandable, assuring your business communication investments are protected well into the future.

Panasonic’s cloud-based phone services remove the cost of building and managing local services in exchange for a monthly subscription to a hosted services. NSv Connect Panasonic Cloud Services is designed to work with your current hardware, so you can use the cloud to add advanced features.

Panasonic Products

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Introducing the Panasonic KX-NSX2000

0% Financing for 24 Months

For Panasonic KX-NS700, KX-NS1000 & KX-NSX2000 Business Communication Services

Act Now! Offer valid thru 3/31/2021
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cloud phone system

5 Reasons you should upgrade to a Cloud PBX

Unified Communications, IP telephones and VoIP are the changing the definition of the business landline. UC and VoIP are advancing the way customers and businesses communicate and what they expect from the business phone system.  This blog outlines 5 reasons why you should upgrade your old, soon-to-be-obsolete PBX to a Cloud PBX.

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Ratel understands the importance of needed capabilities, clarity of phone calls, and reliability for your business today and tomorrow.

Great products, great service and reasonable pricing! You cannot go wrong with this company! We have been a fan for years!”

Bonnie S., Alignable.com

system FEATURES

Advanced Calling Features

Auto Dialing

Automated Attendant

Automated Directory

Back Up Power

Bluetooth-Enabled Wireless Headsets

Call Forwarding

Centralize Feature Access for Multiple Locations

Cloud Based Phone Systems

Conferencing Features

Cordless Phones

Expandable Systems

Hands Free Operation

Home & Office Phone System Integration

Integration with Customer Relationship Management System (CRM)

Music on Hold

Night Service

Paging & Intercom

Presence Technology

Remote Location

Speed Dial

Video Conferencing

Voice Mail

Wireless IP Phones

Case Study

girl at desk at school

Long County School System

After migrating to the new, unified communications system, Long County School System was able to save over $2000 per month on its telecommunications service bills. The new system enabled Long County to take advantage of new features, such as free in-network calls, thereby streamlining the communication process altogether.

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“We worked with the school district to understand the current systems in use and what its needs would be moving forward. We knew that the schools needed a streamlined installation process to ensure consistent communication as well as systems that offered accessible features to key end users.”

Joel Bartlett, President, Ratel Communications

We partner with trusted brands to provide industry-leading phone systems.

We offer best-in-class office and residential phone, security, audiovisual, sound, and communication systems from the top brands — including Bose, Panasonic, Russound, Samsung, Nextiva, Avaya, Comcast, Hargray, and AT&T. Because Ratel operates as an independent and impartial consultant, we ensure you get the best solution at the lowest price.

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Request a Free Consultation

Ratel provides a free consultation to evaluate your communication needs. With this information, Ratel creates a custom recommendation for your system to deliver the needed capabilities at the best value. We advise our customers as if we were in their situation and within their budgets.

We can create custom packages and payment options that will exceed all expectations. You can choose a variety of payment options that fit your budget, such as lease, lease to own or purchase.

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